Privacy policy | helpMate

Information you provide

The booking form collects your name, phone number, chosen service, house or flat number and street address, locality, six-digit postal code (PIN), requested duration, preferred date and time, and the price estimate shown at submission. If you contact us, we also receive the details you include in your message.

How we use it

We use these details to review your request, contact you, check location and worker availability, discuss task scope and price, manage a booking if you accept it, respond to questions, and handle service issues. We do not ask for payment-card details on this website.

Where it is handled

Booking requests are sent to our Supabase database. The website uses a hosting provider, and fonts are requested from Google Fonts. These providers may process technical data needed to deliver the service. We may share the details needed to perform a confirmed job with the assigned worker.

Storage and protection

We keep request records only as needed for service operations, customer support, dispute handling, and legal obligations. No fixed deletion period is currently published. We use access controls for stored booking records, but no internet service can guarantee absolute security.

Your choices

You may ask to access, correct, or delete information you submitted, subject to records we need to keep for legal or operational reasons. To make a request or raise a privacy concern, email support@bookhelpmate.com. We may need to verify that the request relates to your information.

Changes

We may update this page as the service changes. The date above shows when this version was published.